Overheard @: Ackley advises how to take the bite out of bad news

This month, EBN spent "Five Minutes With ..." Dennis Ackley, president of Missouri-based Ackley Associates. HR/benefit managers are the unfortunate staffers called upon to deliver the news workers never want to hear. To help companies design communication strategies for delivering bad benefits news, Ackley spoke with Associate Editor Lydell Bridgeford to offer several tips for employers to bear in mind. Click here to listen to the FMW podcast and read the accompanying article, “Softening the blow of bad benefits news,” in the February EBN.